-Can i make an order from another country?
-Yes you can. We have a global shipment system.

 

-Can i change the size of the product that i purchased?
-Yes.

 

-How do i track my shipment?
-You can easily do it by following these steps after logging it to website: My profile -> Order Details.

 

-What do i do if my shipment arrives while im not in home?
-Your cargo will be returned to closes office of the shipment company. If you will not take your cargo from them in the days, your products will send back to us.

 

-How do i Return my products?
-You can return your cargo in 7 days after devilery is done. But make sure the product is not used and damages, unless we will not accept your return.

 

-How do i cancel an order?
-You cancel your order by making contact with us. But please notice us your order number while you are requesting for a cancellation.

 

-How does it take to refund my money after cancelling an order?
-You refunding will be done in 5 days.

 

-How long is the return period?
-Your return period is 7 days after your product was delivered to you.

 

-Can i return a product that has been paid with cash-on-delivery?
-Yes you can.

 

-Can i return an underwear product?
-Due to hygienic coutions, you can not.

 

-How can i exchange a product?
-You can send the product together with its bill within 7 days following the day you receive your order. Replacement can be made with all products in stock.

 

-When will the product I send for exchange comes back to me?
-The change process is on average 2-3 working days. (Considering the cargo delivery and processing process)

 

-What should i do if the product i bought has been damaged?
-If you send the product to us within the return period, the necessary controls will be made and the products will be exchanged. If the products are not in stock, your order will be canceled and refund will be made.

 

-Can i trust "Lohusahamile.com"?
-The security of our visitors' personal information is very important to us. "lohusahamile.com" uses the highest security system for the collection and storage of personal data. Your credit card information is sent to banks in an encrypted form and is never stored by "lohusahamile.com". Credit card information is not transmitted by e-mail or similar methods. It is not possible to access your information, including for our company officials.

 

-Are your products original?
-Yes.

 

-How can I get more information about a product?
-For more detailed information, please send us the product code using the "contact form" or contact our customer service via phone line.

 

-What are your payment options?
-You can make a payment online with all credit or debit card. Also you can make payment with cash-on-delivery system.

 

-Can i make installment to credit cards?
-Yes

 

-How safe is it to shop at "lohusahamile.com"?
-You can shop with confidence from lohusahamile.com. Lohusahamile.com has high security measures to prevent loss of information, unauthorized use of information, and unauthorized modification. Your credit card information is used only when ordering and is never stored in the database. To send your information securely to lohusahamile.com, Extended Validation (EV SSL) Certificate, the highest standard of SSL security certificates, ensures the security of information transmitted with 2048-bit encryption. When you open lohusahamile.com in your current browser, it has gone through a very strict security procedure to obtain this certificate. Green Bar allows you to see that lohusahamile.com has an Extended Validation SSL certificate as soon as you open the site.